RETURN & EXCHANGE POLICY

We want you to love your L'VIE pieces! We offer returns on full-priced items for store credit or an exchange, provided your return meets the conditions below.

To be eligible for a return, your item must:

  • Be returned within 30 days of delivery (as marked by tracking).

  • Be unworn, undamaged, and in original packaging with all tags attached.

  • Be unworn, undamaged, and in original packaging with all tags attached.
Return Form

Non-Returnable Items

Unfortunately, we cannot accept returns under the following conditions (no exceptions):

  • Items purchased on sale or during a promotional event.
  • Sets & Build Your Own Bundles.
  • Earrings (due to hygiene regulations).
  • Custom-made pieces.
  • Gift cards.
  • Items that have been worn or altered.
  • Outside the 30 day return period

Please choose carefully, we do not offer refunds unless an item is faulty and cannot be replaced.

Exchanges

You may exchange your item for one of equal or greater value. If your new item is priced higher, the difference can be paid via our customer service team.

  • Original order value/store credit cannot be applied to shipping costs.
  • Orders placed during a sale are NOT eligible for exchange, except for same-style ring size exchanges.